Within 30 days of receipt of your shipment (including gifts), you may return any of the following items, for any reason, for a full refund (we'll also refund the shipping cost if the return is a result of our error):

• Any unopened product
• Any item(s) that have been placed in their original packaging with all pieces included.

Please note that we can process returns and refunds only for items purchased from Dog Gates.com. We cannot exchange items unless they are defective or damaged. Items that are returned more than 30 days after delivery, are in unsellable condition, or are missing parts will be charged a restocking fee at our discretion. Returns will not be accepted beyond 60 days from the date purchase.

We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 14 business days of our receiving your return. Please note that we can refund shipping costs only if the return is a result of our error.

If you are returning a gift, you will receive a gift certificate for the value of your return, which may be used at any time toward your purchases at Dog Gates.com. The gift certificate will be mailed to the gift recipient at the same address to which the order was shipped. (Don't worry--we won't let the gift giver know about your return.)

Packing and Sending Your Return

Just a few simple steps:

1. Contact us for a Return Authorization number.
2. Pack the items along with the packing slip (receipt) securely in a box. You can use the box the items arrived in or another box, if you prefer.
3. Affix a shipping label to the outside of the box.
4. Leave the package for your mail carrier to pick up.

Important! You must call Customer Service at 800.216.1359 to obtain a Return Merchandise Authorization (RMA#) number prior to shipping your return. Upon receiving your RMA number , we will provide you with the correct shipping address to send your returned items back to us.