| Payment
Information
Do you charge
sales tax?
No. Unlike the big box retailers who also sell through websites, we do not charge sales tax for your online order. We are located in the state of Nevada. As a courtesy to our Nevada customers, we have adjusted the prices of items automatically so that the sales tax is included and you will pay the same price as customers in any other state. For all other states, we do not charge sales tax on your purchase.
Credit Card
Security. Is it safe to order using my credit card?
Yes, absolutely! We
take credit card security very seriously. Your credit information is safely
entered on our SSL encrypted secure server. All your information including
your address, phone number, etc. is encrypted and sent through our secure
server. To add additional security, your information is then stored on
a separate secure server which is inaccessible from outside our local
network. We are so confident that all your credt card transactions are
safe and secure, we guarantee it.
Which credit
cards to you accept?
We accept
most major credit cards: American Express, Discover, Mastercard
and Visa.
Do you accept
Purchase Orders?
Yes,
Dog-Gates.com does accept purchase orders! Dog-Gates.com
currently accepts Purchase Orders (PO's) from corporations, from public
and private schools, and from government agencies. In order to place a
PO, please email or call our friendly Customer Support staff at 1-888-618-0177
for our policies and to receive our Purchase Order fax line number.
Authorized Purchase Orders must be received at our PO Fax number in order
to be processed as a Purchase Order rather than a regular billing order.
PO Faxes should include your requested order and organization information
(shipping address, contact number, contact fax, email, and billing contact
name) for a quote.
Please note that your price may be different from what is listed on the
website based on quantities ordered and the shipping method you select
(e.g. an order of over a certain size or price may receive a discount,
and an order with expedited shipping may require an additional fee). For
that reason, after we receive your PO, we will issue you a personal quote
with the final price.
Once we receive your approval on that price, we will proceed with billing
and shipping. Please also note that POs with totals over $500 may require
a 50% deposit prior to shipping. Dog-Gates.com reserves the
right to refuse PO's on a case-by-case basis from private individuals
or private personal organizations, or PO's for small orders or with ship-to
to locations outside of the United States.
We’re sorry, but we cannot currently accept PO’s for less than $100.
Are there
other payment options?
While paying by credit
card will insure your order will process the fastest, we do accept money
orders, certified and personal checks. All checks and money orders must
clear through our bank prior to shipping your order. For more details,
contact our customer service department @ 1-888-618-0177. Customer service
hours are Monday - Friday 8:30am - 5:00pm EST.
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